Reply Within 24 Hours
We respond to quotation inquiries within 24 hours. Send your part numbers, quantities and destination so we can address your request.
Support for Your Siemens Orders
Get help with Siemens PLCs, I/O modules and engineering software, from product inquiries and quotations to packing, shipping and after-sales questions.
Genuine Siemens Products
We supply genuine Siemens products. Provide the complete part number so we can confirm the exact item and quotation details.
Competitive Quotations
Get a highly competitive quotation for your required products and quantities, with pricing and delivery terms clearly stated.
What to Include in Your Inquiry
Products and Quantities
List each complete Siemens part number and the quantity required. Include any version or option codes shown on the product label.
Delivery Requirements
Provide the destination country, delivery address and required arrival date. Add any packing or shipping preferences.
Questions and Order References
Tell us what you need to confirm. For an existing order, include your quotation or order reference; for software, include the version and license details.
From Inquiry to Shipping
Inquiry
Send the complete Siemens part numbers, quantities and delivery destination.
Quotation
Receive a quotation with product details, prices and delivery terms.
Confirm the PI
Confirm the pro forma invoice (PI), including the items, quantities and agreed terms.
Product Check
We check the products against the confirmed order before packing.
Packing
We pack the products for the agreed shipment.
Shipping
We arrange shipment to the confirmed destination under the agreed delivery terms.
Shipping Options for Your Order
We support worldwide shipping by sea, air and rail. We choose the most suitable shipping method based on your order, destination and requirements.
Sea Freight
We arrange sea freight and confirm the destination port, packing requirements and onward delivery arrangements for your order.
Air Freight
We arrange air freight based on the destination and shipment details. The quotation confirms the proposed service and delivery terms.
Rail Freight
Rail freight is available on suitable routes. We check the route and delivery arrangements for your destination before confirming the shipment.
Free Shipping Within Mainland China
Shipping within mainland China is free. Include the full delivery address and recipient details with your inquiry.
Protective Packing for Your Products
We check products against the confirmed order before packing. The protective materials and outer packaging depend on the products, accessories and shipping requirements.
Warehouse Photos
Packing by Product Type
Use the Siemens instructions for the exact part number when confirming transport and storage requirements.
PLCs and Controller Modules SIMATIC S7-1200 · S7-1200 G2 · S7-1500 · S7-400 · Distributed Controllers · LOGO!
Confirm original or suitable protective packaging for each controller, module and accessory. Protect terminals and keep items secure inside the outer carton. Check the device instructions for transport and storage requirements.
ET 200SP and ET 200MP SIMATIC ET 200SP · SIMATIC ET 200MP
Keep individual modules and accessories secure, with suitable cushioning and contact protection. Confirm any additional moisture protection and follow the instructions for the exact ET 200SP or ET 200MP product.
Field I/O and Fail-Safe I/O SIMATIC ET 200AL · ET 200pro · ET 200eco PN · Fail-Safe I/O
Protect modules, connectors and included accessories from movement and impact during transport. Confirm packing against the exact product instructions; the same requirements do not necessarily apply to every field or fail-safe I/O device.
Software Controllers SIMATIC Software Controllers
Confirm the order number, license and delivery format. If physical media or license documents are included, keep them together with the order. For electronic delivery, confirm the recipient details.
Engineering Software TIA Portal · SIMATIC STEP 7 · S7-PLCSIM · SIMATIC Safety Software
Confirm the software version, license type and delivery format before ordering. Physical media and license documents need appropriate protective packing; electronic delivery requires the correct recipient and access details.
Confirm Before Dispatch
Include packing and delivery requirements with your inquiry.
Products
Confirm part numbers, quantities, accessories and any required product or label photos.
Outer Packing
Specify cushioning, moisture protection or pallet requirements. Confirm package dimensions and gross weight before booking freight.
Address and Documents
Provide the recipient, delivery address and any invoice, packing list or shipping-mark requirements.
Shipping
Agree the shipping method, freight charges, delivery terms and carrier-account or freight-forwarder details.
Support After Your Purchase
For order updates or after-sales questions, send your order reference, complete part number and a description of the issue. Include relevant product-label photos, error messages or other details that help us understand your request.
Warranty and any return or service arrangements depend on the terms agreed for the order. Contact us to confirm the next steps before returning a product.
Email UsWhen Your Delivery Arrives
Check the packaging and contents against your order. Photograph any damage or missing items, retain the packaging and contact us with your order reference. Do not use visibly damaged devices.
Frequently Asked Questions
How soon will you respond to my quotation inquiry?
We respond within 24 hours. Include complete part numbers, quantities and the delivery destination; product availability and the full quotation details are confirmed for your request.
How do you choose the shipping method?
We consider your order, destination and requirements when choosing sea, air or rail freight. The available route, freight charges and delivery terms are confirmed before shipment.
Is shipping within mainland China free?
Yes. We provide free shipping within mainland China. International shipping is quoted separately according to the order and destination.
Can I use my own freight forwarder?
Send your freight-forwarder details or carrier-account information with your inquiry. We will confirm the collection arrangements, packing details and delivery terms with you.
How is engineering software delivered?
Delivery depends on the exact order number and license. Confirm the version, license type and whether the order includes physical media or electronic delivery; provide the appropriate recipient details.
How do I request after-sales support?
Email us your order reference, part number and a description of the issue, with relevant photos or error messages. We will discuss the next steps under the agreed order terms; please contact us before returning any product.
Send Us Your Product or Order Inquiry
For a quotation, send part numbers, quantities and your delivery destination. For an existing order, include your order reference and the help you need.